---
title: Return Order
---

## Return Orders

Return Orders allow stock items (which have been sold or allocated to a [customer](./customer.md)) to be to be returned into stock, typically for the purpose of repair or refund.

!!! tip "An Order By Any Other Name"
    A Return Order may also be known as an [RMA](https://en.wikipedia.org/wiki/Return_merchandise_authorization)

### View Return Orders

To navigate to the Return Order display, select *Sales* from the main navigation menu, and *Return Orders* from the sidebar:

{{ image("sales/ro_display.png", "Return Order Display") }}

The following view modes are available:

#### Table View

*Table View* provides a list of Return Orders, which can be filtered to display a subset of orders according to user supplied parameters.

{{ image("sales/ro_list.png", "Return Order List") }}

#### Calendar View

*Calendar View* shows a calendar display with outstanding return orders, based on the various dates specified for each order.

{{ image("sales/ro_calendar.png", "Return Order Calendar") }}

### Enable Return Order Functionality

By default, Return Order functionality is not enabled - it must be enabled by a *staff* user from the settings page:

{{ image("sales/return_order_enable.png", "Enable Return Orders") }}

Once this setting is enabled, you can access the "Return Orders" page from the main navigation bar:

{{ image("sales/return_order_navbar.png", "Access return orders") }}

### Return Order Permissions

[Permissions](../settings/permissions.md) for Return Orders are managed via the `return_order` permission group. Users are assigned appropriate permissions based on the groups they are part of.

### View Return Orders

A list of Return Orders is displayed on the *Return Order* index page:

{{ image("sales/return_order_index.png", "Return Order Index") }}

Various filters are available to configure which orders are displayed, and how they are arranged.

### Return Order Status Codes

Each Return Order has a specific status code, as follows:

| Status | Description |
| --- | --- |
| Pending | The return order has been created, but not sent to the customer |
| In Progress | The return order has been issued to the customer |
| On Hold | The return order has been placed on hold, but is still active |
| Complete | The return order was marked as complete, and is now closed |
| Cancelled | The return order was cancelled, and is now closed |

**Source Code**

Refer to the source code for the Return Order status codes:

::: order.status_codes.ReturnOrderStatus
    options:
        show_bases: False
        show_root_heading: False
        show_root_toc_entry: False
        show_source: True
        members: []

Return Order Status supports [custom states](../concepts/custom_states.md).

## Create a Return Order

From the Return Order index, click on <span class='badge inventree add'>{{ icon("plus-circle") }} New Return Order</span> which opens the "Create Return Order" form.

A Return Order is linked to a specific customer, which can be selected from the list of existing customers

!!! warning "Customers Only"
	Only companies with the "Customer" attribute enabled will be shown and can be selected

{{ image("sales/return_order_create.png", "Create Return Order") }}

Fill in the rest of the form with the return order information, and then click on <span class='badge inventree confirm'>Submit</span> to create the order.

### Return Order Reference

Each Return Order is uniquely identified by its *Reference* field. Read more about [reference fields](../settings/reference.md).

### Responsible Owner

The order can be assigned to a responsible *owner*, which is either a user or group.

## Return Order Detail

Individual Return Orders can be viewed via the Return Order detail page:

{{ image("sales/return_order_detail.png", "Return Order Detail") }}

Here the details of the return order are available, and specific actions can be performed:

### Edit Return Order

The Return Order can be edit by selecting the {{ icon("edit", color="blue", title="Edit") }} icon under the {{ icon("tools") }} actions menu.

### Line Items

Return Order line items can be added while the [status](#return-order-status-codes) of the order is *In Progress*. Any stock item which is currently sold or assigned to the particular customer can be selected for return.

!!! info "Serialized Stock Only"
    Only stock items which are serialized can be selected for return from the customer

!!! info "Discount"
    An optional [discount](../concepts/pricing.md#line-item-discount) percentage can be applied to each line item.

### Extra Line Items

While [line items](#line-items) must reference a particular stock item, extra line items are available for any other itemized information that needs to be conveyed with the order - for example freight charges or service fees. Extra line items support an optional [discount](../concepts/pricing.md#line-item-discount) percentage, the same as regular line items.

## Return Order Reports

Custom [reports](../report/index.md) can be generated against each Return Order.

## Order Scheduling

Return Orders can be scheduled to be completed on a specific date. This can be useful for planning and tracking the return of items.

### Start Date

The *Start Date* of the return order is the date on which the order is scheduled to be issued to the customer.

### Target Date

The *Target Date* of the return order is the date on which the order is scheduled to be completed.

### Overdue Orders

If the *Target Date* of a return order has passed, the order will be marked as *Overdue*. This can be useful for tracking orders which are behind schedule.

## Calendar view

Using the button to the top right of the list of Return Orders, the view can be switched to a calendar view using the button {{ icon("calendar") }}. This view shows orders with a defined target date only.

This view can be accessed externally as an ICS calendar using a URL like the following:
`http://inventree.example.org/api/order/calendar/return-order/calendar.ics`

by default, completed orders are not exported. These can be included by appending `?include_completed=True` to the URL.

## Return Order Settings

The following [global settings](../settings/global.md) are available for return orders:

| Name | Description | Default | Units |
| ---- | ----------- | ------- | ----- |
{{ globalsetting("RETURNORDER_ENABLED") }}
{{ globalsetting("RETURNORDER_REFERENCE_PATTERN") }}
{{ globalsetting("RETURNORDER_REQUIRE_RESPONSIBLE") }}
{{ globalsetting("RETURNORDER_EDIT_COMPLETED_ORDERS") }}
