diff --git a/docs/companies/so.md b/docs/companies/so.md
index 66a5432..58dc050 100644
--- a/docs/companies/so.md
+++ b/docs/companies/so.md
@@ -19,9 +19,9 @@ A sales order is linked to a specific customer, select one in the list of existi
Fill out the rest of the form with the sales order information then click on Submit
-### Add Line Items
+#### Add Line Items
-On the sales order detail page, user can link parts to the sales order selecting the Order Items tab then clicking on the Add Line Item button.
+On the sales order detail page, user can link parts to the sales order selecting the Line Items tab then clicking on the Add Line Item button.
Once the "Add Line Item" form opens, select a part in the list.
@@ -30,20 +30,38 @@ Once the "Add Line Item" form opens, select a part in the list.
Fill out the rest of the form then click on Submit
-### Allocate Stock Items
+#### Shipments
-After adding line item and connecting a part to the sales order, user can either:
+After all line items were added to the sales order, user needs to create one or more shipments in order to allocate stock for those parts.
+
+In order to create a new shipment:
+
+1. Click on the Pending Shipments tab
+2. Click on New Shipment button, fill out the form with the shipment number (tracking number can be added but is optional) then click on Submit
+
+Repeat the two steps above to create more shipments.
+
+#### Allocate Stock Items
+
+After shipments were created, user can either:
* allocate stock items for that part to the sales order (click on button)
* or create a build order for that part to cover the quantity of the sales order (click on button)
-### Ship Order
+During the allocation process, user is required to select the desired shipment that will contain the stock items.
-After all parts and stock items have been allocated, click on the button on the main sales order detail panel and confirm the order has been sent.
+#### Complete Shipment
-The sales order will be marked as __shipped__ and can __not__ be edited anymore.
+To complete a shipment, click on the Pending Shipments tab then click on button shown in the shipment table.
+
+Fill out the "Complete Shipment" form then click on Submit.
+
+To view all the completed shipment, click on the Completed Shipments tab. In the completed shipments table, click on the icon next to each shipment reference to see the items and quantities which were shipped.
+
+### Complete Order
+
+Once all items in the sales order have been shipped, click on Complete Order to mark the sales order as complete.
### Cancel Order
-In the event that the order won't be shipped out, user has the option of cancelling the order instead.
-To do so, simply click on the button on the main sales order detail panel and confirm the sales order has been cancelled.
+To cancel the order, click on the menu button next to the Complete Order button, then click on the " Cancel Order" menu option. Confirm then click on the Submit to cancel the order.